Service department: Monday to Friday 9:00am to 5:00pm

Any issues you may encounter with your hot tub are likely to be identifiable using the troubleshooting section of your owner’s manual. You may find there is a simple process to rectify your issue. It may tell you to contact your dealer straight away or to contact once everything you have done is unsuccessful, or you may have misplaced your manual. In any circumstances you need to contact us,  you can email our service department directly on, alternatively you can complete the form on the Service Calls page of this section

Please include:

Your full name, address and contact details, your spa details (Make, Model and serial number if possible) and the details of your issue. If you can supply some photographs to help your description, that would be beneficial. We will aim to contact you within 3 working days.

If your spa is a Jacuzzi® hot tub and you believe or would like to check it is still under warranty you can contact Jacuzzi direct to save time. If you are unable to identify or rectify the fault yourself, we would be more than willing to support you where we can and/or raise the issue with Jacuzzi on your behalf.

The initial call out charge for a service call is £90.00 (within a 15 mile radius of Freedom Leisure showroom. Distances further than 15 miles will be charged at £1.50 per mile). If the service call goes beyond the first hour or further visits are required, they will be charged at £48.00 per hour after. All parts are costed separately. The price for a health check service is £199.00.


Once the fault has been identified after the initial visit, Freedom Leisure will provide you a quotation based on parts and give an estimate on how long the job could take. We then require you to agree the quotation before we go ahead to ensure you are fully aware of the situation and cost implications.

Note:  depending on each manufacture of hot tub parts may not always be available

Visit the showroom

Freedom Leisure
Summerhill Garden Centre
Pipps Hill Road North
Essex CM11 2UJ
Call: 01268 530333

Opening Times

Mon-Sat 9.00am – 5.30pm
Sunday 10.00am – 5.00pm

Service Department
Mon-Fri 9.00am – 5.00pm